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Shipping & Returns

SHIPPING

 

For issues regarding your order, please contact: contact@flavios.eu

SHIPPING ZONES

 

National

Germany

5,50€

Europe Zone 1

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia

11,00€

Europe Zone 2

Denmark, Finland, France, Portugal, Sweden, Spain

11,00€

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SHIPPING CONDITIONS 

Under normal circumstances, you will receive your package in 3 to 14 days after placing your order if your shipping address is inside the EU. You also do not have to worry about customs (EU).

If you’re ordering from outside the EU, there may be extra fees (customs) depending on your country, which you will have to pay upon arrival of your package, which flavios.eu is not liable for. We cannot predict, how high these fees might be, so please contact the customs office of your country to get more info.

 

Depending on your shipping zone, shipping fees & times may vary.

Last updated: 24.05.2023

RETURNS

We strive to provide our customers with the best possible shopping experience. However, we understand that there may be instances where you may need to return a product. We have outlined our returns policy below to ensure a smooth and hassle-free return process.

 

ELIGIBILITY

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

 

Certain products, such as perishable goods, gift cards, and downloadable software, may not be eligible for return. Please contact our customer support for more information.

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TIMEFRAME

You have [number of days] days from the date of purchase to initiate a return. After [number of days] days, unfortunately, we cannot offer you a refund or exchange.​ 

 

RETURN PROCESS

 

Please note that you may be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.

Our customer support team will guide you through the return process and provide you with the necessary instructions.

To initiate a return, please contact our customer support team. Provide them with your order number and the reason for the return.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days].

 

EXCHANGES

If you need to exchange an item for a different size, color, or model, please contact our customer support team to arrange the exchange.

Exchanges are subject to product availability. If the desired item is not available, we will provide you with the option of a refund or a suitable alternative.

 

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact our customer support team immediately.

We may request photos or additional information to assess the issue and provide the best possible solution.

 

RETURN SHIPPING

If you are responsible for the return shipping costs, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item and will not be responsible for items lost or damaged during the return shipping process.

Please note that our returns policy is subject to change without prior notice. It is recommended to review this policy regularly for any updates. If you have any further questions or require assistance with your return, please don't hesitate to contact our customer support team. We are here to help!

 

Last updated: 24.01.2024

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